Are You Being Served?

Are You Being Served? Essentially, how was the customer service at the last place you go to? Be it a restaurant or a boutique?

We’ve heard of many tales about the good and bad customer service in Singapore, personally, I had experience quite a number of good and also bad services at some of the places I patronized. One of the best services I have ever experienced was in a run down restaurant somewhere in Balestier. Despite the place being packed with customers, the staff would still put in an effort to make sure you have a place to seat, get your drinks and meal promptly and not be too pushy. It was a very comfortable meal for me despite the meal not exceeding more than $10.

There’s also a few bad memories of terrible services I’ve experienced, one of them was at Marche’s where I felt like I was being ushered into a goat’s den throughout the whole time. Being a tourist, we tend to take photos of the food we eat and the place we ate at but at this place, I got told off and the restaurant staffs just gave us the stare throughout the whole meal. Whatever happen to the courteous mention when I did it? I would have no problem if the staff come up to me and say it in a nice way that I’m not allowed to take any photos. Right? Rather than be treated like a naughty student that did something wrong in class.

There’s a new site in town known as Are You Being Served? where they have a team or ‘Service Squad’ that would check out places, restaurants and shopping centers to highlight the customer service missions and experiences. And not only that, they also allow readers to write in to comment about it. Whether to counter the experience that was written by the Service Squad or to add on to the post.

As a reader, you could also suggest a mission that the service squad can take on. I’ve suggested some to them, all depends on whether they’ll take on the mission or not. Sometimes, it’s a good thing to have such sites as we are not always there to go experience certain things and as usual, we are all curious bunch so if we don’t have the time to do it, why not get some one else to go.

Have you experienced any good or bad customer service lately? Do share what you’ve experienced.

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